Wrote an open letter to the CEO of Barclays Bank about appalling Woolwich service

I'm hoping that google finds my Open letter to John Varley, CEO, Barclays Bank (BARC), from a Barclays shareholder concerning spectacular failure of The Woolwich Mortgage Retention Team. The Woolwich have some nice mortgage deals and some awful service - the Co-operative bank have some decent deals too and fantastic service, and an ethical policy. No competition!